Sometimes my life feels like a bad episode of the Twilight Zone. It’s like I live in Bizzaroland! Seriously. I seem to have a knack of getting myself into situations where sometimes all I can do is thwack myself on the head in disbelief at the lunacy that surrounds me. Take last weekend, for instance. On Friday I received my much anticipated order of fancy schmancy, imported French fruit purees. These are the purees that I use to make my lovely pate de fruits that I give as Holiday gifts. After processing, the order was supposed to only take three days to deliver. It took two weeks. But, that’s beside the point.
As you can imagine, when my package arrived, I opened it immediately. Since the purees were frozen, I wanted to get them all settled in the freezer as soon as possible. As soon as I reached into the box, I noticed a pool of sticky orange liquid lying there. When I lifted the first container of puree out of the box, said sticky, orange liquid began dripping all over my hand and onto my floor.
Uh oh! This was not good.
Upon further inspection, I realized my precious fruit purees were all completely melted. Yes, people, all six kilos! In fact, the containers weren’t even cold to the touch. And, two of them were not even sealed, which explained the sticky orange liquid. Of course, since they were already thawed out, I couldn’t use them anymore. They were worthless to me. And let me tell you, they were not cheap!
I was furious! I had ordered the purees from a company that I had heard about, but had not dealt with before – L’Epicerie. Their web site does recommend shipping frozen products overnight, but the cost of doing so was $140.00, which was more than the cost of my entire order. However, the web site also states that frozen products will be shipped in insulated containers and packed with dry ice or cold packs. Since I had ordered these purees before from other sources with no problems, I felt that they would be okay a couple of days with the cold packs, especially in November.
Well, there were no cold packs anywhere to be found in that box. The purees were just plopped in a Styrofoam container and shipped out.
I sent an email to the company’s Customer Service department explaining what happened and expressing my displeasure. Meanwhile, I had thirteen pounds of fruit juice taking up valuable real estate on my kitchen counter. On Saturday afternoon, I was at the market doing my Thanksgiving shopping, when a call came in on my cell phone. It was some guy with a very heavy French accent. He said, “Blah, blah blah “L’Epicerie, blah, blah, blah.” (He didn’t really say “Blah blah blah”, but L’Epicerie was the only word I could make out.) I replied, “Oh, hello! Thank you so much for getting back to me.”
Things went downhill like a runaway freight train from there.
His next question was a very curt “What eez your problemme?”
I tried to explain as politely as I could what had happened. Instead of a sympathetic “Mon Dieu! I apologize. How can we help?”, I got an “Eempossible! Eet could not have been our fault. Eet must have been somezeeng you did.”
HUH?
He then pointed out to me that I should have had the purees shipped overnight as recommended on the web site. I told him that I would have loved to, but an extra $140.00 for shipping was too rich for my blood. I also pointed out that his web site specifically states that frozen orders will be shipped in insulated packaging with dry ice or cold packs – and it was not. I mentioned that I had ordered these purees from other vendors before and had never had a problem. He then started yelling (yes, yelling) at me about:
a) How they do not use ice packs because they have spent thousands of dollars on scientific research to develop the perfect method for shipping frozen products so that ice packs are not necessary – again reiterating that I must have dome something wrong.
and
b) How, out of the thousands of orders of frozen fruit purees they have shipped in all the years they have been in business, mine was the single, one and only complaint they have ever had.
and
c) How I could not have possibly ordered the purees from another company before because they were the only company in the United States that carried them.
I tried to remain calm as I felt the outrage billowing up inside me for fear that my head would explode and quite possibly burst into flames. I didn’t even lose my cool when he very rudely snorted, “So, what do you want me to do about eet?”
I told him that I would be happy to send the melted purees back in exchange for frozen ones. I think he actually chortled at me then. He said that he absolutely would never ship another order to me again because I was obviously a problem customer and he did not want the aggravation of dealing with me. After I told him that I would contact my credit card company, he grudgingly told me to send back the purees and he would give me a refund. He also told me not to order from the company again because they did not want my business.
WTF???
The final blow came this morning when I received an email from the company’s alleged Customer Service department stating that they would issue a refund if several conditions were met. These conditions included refreezing the purees for at least 24 hours at 0ºF - 5ºF prior to shipping, and waiting one full week to ship them, on November 29, so as not to interfere with the holiday. The email concluded by saying that they were offering this “ONE TIME ONLY” courtesy to me even though they were not at fault. And, it was signed: “Thank you and best regards, Olivier, Customer Service Manager, L’Epicerie”
Well, f@%# you, Olivier.
I do not want to fill up my freezer on Thanksgiving week with a bunch of melted, leaking, rotting fruit purees. I also do not want to keep them sitting in there for one solid week just to convenience you. Customer service my a$$! YOUR company screwed up by sending my order out improperly sealed and packaged. And, your customer service representative was rude, arrogant, argumentative and downright abusive to me when I complained about it.
Unbelievable.
Now, I know that I am not completely blameless in this situation. I could have coughed up the dough for the overnight shipping, and in retrospect, I probably should have. I own that. In fact, I had initially decided not to write about this fiasco at all, despite the company web site’s misrepresentation and the shoddy treatment I received. But that email was the proverbial last straw. If L’Epicerie has shown the least little bit of remorse or concern about what happened, you all would have never heard about the incident.
So, now what, folks? If I don’t meet their “conditions”, I’m out $120.00. If I do, then I’ll get my refund, but will be more inconvenienced than I already am. Plus, I feel like I’ll be rewarding the company’s bad behavior. What do you think I should do? I could really use your input.
Oh, and in case you haven’t already guessed, I do not recommend ordering anything from this company – especially, anything frozen - unless money is no object.
Okay. Rant over. Let’s move on to something more fun. How about a recipe for the most awesome turkey condiment ever? This cranberry chutney is sweet and tart and spicy and mellow – all at the same time. I started with a base of sour cherry preserves, because I had a jar in my pantry, but you could use any kind you like. I think that apricot jam or orange marmalade would be just as delicious. Then, I added some dried fruit, brown sugar, fresh cranberries, apple chunks, and a fiery little chili pepper, and simmered it all in some orange and lime juice until everything got all soft and oozey. To finish it off, I tossed in some tiny bits of crystallized ginger for a little extra zing. I’m telling you, people, this stuff is so good, that I could barely keep myself from eating it right out of the pot! Plus, it is a breeze to make. You just dump the ingredients into a pot, give it some heat and it practically makes itself.
If you’re looking for a last minute cranberry recipe, this is the one for you.
Enjoy!
Sweet & Spicy Cranberry Chutney
Ingredients:
1 1/2 cups (12 ounces) sour cherry preserves
1/2 cup golden raisins
1 cup dried cherries
1 cup brown sugar
1 cup orange juice
1 cup water
2 tablespoons fresh lime juice
Zest of 1 orange
1 birds eye chili pepper, seeded and minced
4 cups fresh cranberries
1 medium apple, peeled, cored and diced
1/4 cup crystallized ginger, finely diced
Directions:
In saucepan over medium heat, combine preserves, raisins, cherries, brown sugar, orange juice, water, lime juice, zest and chili pepper. Bring to a boil and simmer for about 5 minutes.
Add fresh cranberries and bring to a boil. Reduce heat and simmer gently until cranberries begin to pop and mixture thickens, about 15 minutes. Add apples and continue to simmer about 10 minutes more. Remove from heat and stir in the ginger. Chutney will thicken more as it cools.
Serve warm or chilled.
Filed Under: Cooking, Fruits, Holiday Dishes, Holidays, Quick and Easy, Rants, Recipes, Sauces, Salsas and Salad Dressings
TWD: Cranberry Lime Galette
Daring Bakers Make Crostata (Leftover Cranberry Chutney Crostata Recipe)
On November 23, 2010 at 9:14am, Joanne at Frutto della Passione said...
Susan, whether or not you were at fault is not the issue here. I think that a retail business - no matter what they sell - needs to treat it’s customers in a certain way and that ain’t it. You should Tweet this, post on Facebook, crowdsource any way you can. Let the internet do what it does best and perhaps *Olivier* will learn a valuable lesson.
On November 23, 2010 at 9:18am, Rosa said...
Unbelievable! I can understand that you were really angry!!!
That chutney is fantastic! I love the flavors.
Cheers,
Rosa
On November 23, 2010 at 9:38am, Paula Hennig said...
Wow that is customer service at its worst!
Your chutney on the other hand, looks fantastic!
On November 23, 2010 at 10:06am, Margaret said...
That is absolutely ridiculous! Those darn French. That guy might have been sad that he couldn’t retire anymore. I’m so sorry! You deserve a full refund!
On November 23, 2010 at 10:14am, Tracy said...
Unbelievable! I’m sorry you have to deal with this. I know I would definitely never order anything from them!
PS - The cranberry chutney looks fantastic.
On November 23, 2010 at 11:00am, Rachel (S[d]OC) said...
I’d send it back to them because I don’t think that they think you will actually do it. Make sure when you do so that you include copies of ALL correspondance with them so they can’t try to change their minds.
I would also write that they can be very happy that they will not be getting your business anymore and that they will also NOT be getting the business of any of your other friends. I’d point out that since you have an extremely popular and well-loved blog, that your circle of friends is quite wide and that your many many readers who stand behind you will also not be burdening them with your business - I certainly won’t be!
Now I want some cranberry chutney to calm me down after reading that story!
On November 23, 2010 at 8:42pm, Susan said...
Thank you, Rachel. You’re very sweet. 😀
On November 23, 2010 at 11:11am, Lyrical Soul said...
That’s really bad customer service! If you used a credit card, contact the credit card company to see if you can do a chargeback, since you paid for merchandise you didn’t get… and as the poster above suggested, send them back, and let your dissatisfaction be known everywhere you can.
On November 23, 2010 at 11:38am, Joanne said...
ugh babe, I am so sorry. You should get every one of your readers to submit a complaint to them on your behalf. I don’t think they realize the power of bloggers. They’ll never get any service ever again.
Love this cranberry chutney though. So many great flavors in it.
On November 23, 2010 at 11:50am, LizAndrsn said...
OK, my comment falls on the side of snark. I’d send those nasty purees back — with a booger in the box, maybe a stale order of AMERICAN FRIES and a note to the effect that Stupid People Shouldn’t Reproduce. What are they going to do, send you more crappy product because of it?
Happy Thanksgiving anyways. Maybe that’s really what separates us from the French: gratitude.
On November 23, 2010 at 8:43pm, Susan said...
Hehehe! You are a riot! I wish I had the nerve to do that. 😀
On November 23, 2010 at 11:53am, sara said...
Ick! What a terrible experience - and it’s always worse when that sort of thing happens around the holidays or holiday gifts when you just want things to be happy and go smoothly!! I’d contact your credit card company and see if there is anything you can do…this was a defective product, not something that you just decided you did not really like, so the company shouldn’t be able to cheat you like this. If PayPal was involved, I know they are also very willing to listen to customer complaints and may help you get your money back.
Also, if this is a US company (not sure if it’s US or France), you could contact the BBB just to put something on file and warn other people.
On to other things, that chutney looks AMAZING - yum!
On November 23, 2010 at 12:11pm, nina said...
Look, even in South African standards, this is really bad service……I will defnitely not let it rest!!!
On November 23, 2010 at 12:45pm, Gabi said...
Sorry Susan,
I think you should contact the credit card company and see if you can get an interventional credit.
The terms of return are unreasonable you shouldn’t have to return a perishable item for credit. Plus they want you to return the product in better condition than it was shipped to you. What are they going to do- resell it - ick? The health department wherever they are located ought to know about that plan.
Hey other readers- whoa- what’s with all the French bashing? This isn’t a Franco-American incident it’s a stupid person who shouldn’t attempt to impersonate a customer service manager. Plenty of lovely French blogger friends we have out there- remember?
On November 23, 2010 at 8:47pm, Susan said...
I agree, Gabi. Although I hear that the French are notorious for their customer service issues, I, in no way, hold it against the French, per se. I love France, and when I was there, I was treated with the utmost respect and courtesy by almost everyone I met. It is a lovely country with lovely people - and some fabulous bloggers!
On November 23, 2010 at 2:27pm, Kristen said...
OMG - I can’t believe that company is still in business if they treat their customers that way. Make sure they know you have a well known food blog and are spreading the word!
Also, what happens if you contact your credit card company for dispute?
Spread the word all over. They need to not be in business if they think they are above mistakes!
On November 23, 2010 at 2:40pm, Amy said...
French customer service? Ha ha! You crack me up! Air France lost my luggage last Summer for a full five days, lied to me saying they had my luggage when they didn’t, lied again saying they would deliver it to my hotel and then didn’t, never apologized but in fact, told me it wasn’t their fault.
On November 23, 2010 at 8:48pm, Susan said...
Oh no! And I thought I had problems! 😉
On November 23, 2010 at 2:51pm, Sharon said...
Call your credit card co. immediately! Tell them you are completely unsatisfied and wish to refuse payment. They will ask for your story and problem solved. They will deal with them and you can throw all of that puree away and have a lovely thanksgiving
On November 23, 2010 at 5:11pm, Kitten with a Whisk said...
This is exactly what I would do!
On November 23, 2010 at 3:21pm, laura said...
Wow, I would just be boiling over from that situation! I feel your pain! I agree with everything Gabi said. You should not have to return a (perished) perishable! I would never order from them just knowing that they may resell those products! Talk about cheap! I would take a screenshot of the page where they say it would be shipped on ice too. I’ll take any evidence I can get! Good luck!
On November 23, 2010 at 8:49pm, Susan said...
Perished perishable? I love it! 😀
On November 23, 2010 at 4:01pm, Lys ~ Cooking In Stilettos said...
My blood is boiling Susan - seriously, boiling! How could this company even THINK of having Oliver as a “Customer Service Manager.” Clearly, he knows NOTHING about customer service. As for those purees - I would be hesitant on shipping them back at all - who knows if L’Epicerie would cheap out and try to refreeze them only to sell to some other customer to “recoup” their losses when CLEARLY they were at fault. Plus - their overnight shipping costs, imo, are inflated and, even if you paid that cost, this company might not have actually shipped them to you in dry ice. They have already demonstrated that they do not follow their own policies and are far from trust-worthy. Also, by shipping it to you by means other than what they promised and not following shipping procedures that a reasonable person could infer (like SEALING the jar closed!), I would think that your credit card company could argue that they violated the terms of the sales contract.
Susan - I’m so sorry you had to go through this and I know I would NEVER order from L’Epicerie nor recommend them after reading about your experience.
On November 23, 2010 at 8:52pm, Susan said...
I hate to say it, Lys, but that was the first thing I thought of when “Olivier” insisted that I refreeze the purees. Can you imagine if they did resell them to someone else? It makes me cringe to think about it. Makes me a little nervous about ordering any kind of perishable food online!
On November 23, 2010 at 4:04pm, Jenn AKA The Leftover Queen said...
I would certainly not let it rest, and I think you should make sure that they know you have a very popular blog, so that your readership (almost 4,000) and circle of friends is far and wide. Maybe that will give them a lesson in customer service. In business you never really know who your clients are, so it is important to always have your best foot forward. The customer is always right!
To some of the other commenters, I agree with Gabi, the French-bashing is not really appropriate. Then we wonder why people from other countries think Americans are so rude!
On November 23, 2010 at 4:42pm, Lynn said...
The French are perceived as onerous at least by Americans. Stereotypes exist for a reason. I am sure there are MANY lovely French people, and dont’ forget we’ve been called Ugly Americans for quite a while now. I could sing you a song about predjudice a la the Kingston Trio, but..I won’t. HAHAHA.
BUT that cranberry chutney thing sounds great! I’ve already made my (roasted) cran sauce thanks to Macheesmo, I think……….um.. BUT I think I’ll add some ginger and a little red pepper. Sounds fab!
On November 23, 2010 at 8:54pm, Susan said...
In the immortal words of Donnie Osmond, “One bad apple don’t spoil the whole bunch, girl.” I have met many more lovely French people than jerks like Olivier!
On November 23, 2010 at 5:19pm, Peggy said...
I don’t think you did ANYTHING wrong in your situation! I’m glad you posted this because I hate companies with piss poor customer service! And btw… I checked out their Better Business Bureau profile and they’re actually ranked an F… so no surprise about the way you were treated! This chutney looks amazing, nonetheless!
On November 23, 2010 at 5:49pm, Carla said...
Well….what to do. It stinks. Literally. Everyone else had such good comments that I agree with.
I think you should send the stuff back and put the ball in their court. One thing that I think we can all do
for you is to email them and tell them we will not be ordering from their company with terrible customer
service like that. Hard to believe they have never had a problem before, all the more so they should make things right.
they should send you a refund no questions asked, but that will not happen. The biggest impact will be their
profits. Maybe they don’t want American customers. Well they won’t have any business from me….
On November 23, 2010 at 6:03pm, Joan Nova said...
ooh, Susan…I don’t want to mess with you. But, that said, you are 100% right in your rave. And the power of blogs is that you can share your experience and we all learn.
On November 23, 2010 at 8:55pm, Susan said...
Lol! 😉
On November 23, 2010 at 6:44pm, cherie said...
I agree with what’s been said
1. Call the credit card company and tell them to deny the charge
2. Find the email or snail mail of the president - write him a letter and a link to your blog
3. can you contact the bbb about them? Not sure they deal with non-american companies though
Dang - you handled it better than I would have!
On November 23, 2010 at 6:56pm, Pat said...
I’m a virgin…in comments. I’m kind of shy and this is the first time I post a comment - even though I do check religiously your blog. I hate that you went through this kind of dissapointment. You bought on faith an expensive item, from an expensive retailer, and not only the product arrived like crap, but you were treated like crap also. It sometimes amazes me what passes for “customer services” these days, since certaintly it’s not. Nevertheless, I do appreciate your candid post about this company, so that those of us that buy on faith will not cater to L’Epicerie. Good riddance to them.
Like most say, let your credit company deal with these people and wash your hands off the whole affair.
Happy holidays, and thank you for your wonderful recipes.
On November 23, 2010 at 8:56pm, Susan said...
Welcome, Pat! I’m glad you de-lurked. And, I appreciate your support.
On November 23, 2010 at 7:06pm, Rhonda said...
Contact your credit card company and see if they will help. I searched on their website… there is no where to contact them via website or comments, I was going to leave them a GOOD message!!! if you have a web address or way to contact them , let us know, we will ALL let them know that we will never order a thing from them!!!!
On November 23, 2010 at 7:53pm, SMITH BITES said...
have to say i agree w/everyone else Susan - i’d raise as much hell about the product AND the customer service or the lack thereof, as i possibly could; i’d use twitter, facebook and this blog to get the word out. and if they don’t return your money, i guess you live with it but at the very least other people will know just how crappy you’ve been treated. and on that note, i’ll say HAPPY THANKSGIVING!!!
On November 23, 2010 at 9:02pm, Cakelaw said...
I’d like to say that you were unlucky and that this rarely happens - but I can’t. Customer service is dead. The course of dealing that I have had with my telecommunications provider over the past 6 months or so is proof of that. The only saving grace that I had is that after I complained to the ombudsman, their complaints officer was charming - didn’t really fix the rest though.
On November 23, 2010 at 9:03pm, Susan said...
Wow! Thank you all so much for your support and great advice on this! I’m really touched. I did a little Googling and found that there are others who have had the same experience with this company. I feel a little better knowing that it wasn’t just me.
I will definitely contact my credit card company to see if anything can be done. In the meantime, I have to figure out what to do with all of the stuff. I don’t have room in my freezer right now. I may take some over to my mom’s and see if I can store it in hers until Monday.
I hope that you all have a wonderful and very delicious Thanksgiving! 😀
On November 23, 2010 at 9:55pm, Stephanie said...
Oh noes! What a terrible experience with that company. I’m glad you posted about it so that I don’t make the mistake of ordering from them ever.
You should send them a link to this blog post with all it comments..companies get fairly nervous when they see bad press. But, this company also sounds like they don’t give a hoot what other people think about them.
On November 23, 2010 at 9:58pm, nicole said...
That is so awful. I’m sorry you are dealing with the horrible situation.
Good luck!!!
On November 23, 2010 at 11:38pm, Peggy said...
Susan:
Chutney look delish. Boycott the bastards! I think that you have the power to bring them down. Its amazing how boycotting a company will affect them in some sort of way. We can all write send out an e-mail and complain about thier shoddy service and how Oliver was not willing to listen to you. The one thing about customer service is that you have to listen to the complaint, have some sympathy. Oliver should have listened, and tried to diffuse the situation with a simple “How may I help you”. He could have offered a simple return but instead proceded to yell at you and blame you for their mistake. The advise here is great. I support you. Peace and bright blessings.
On November 24, 2010 at 12:43am, Coleen said...
Well written!!!!!!!!!!!! I know it isn’t funny to YOU, but when you included the customer service replies (complete with accent) I was picturing Peter Sellers in the Pink Panther and had a GOOD LAUGH. I’m thinking that they want the stuff back so they can resell it? Just a thought. Some times you have to cut your losses.
The chutney looks fantastic!!! I hope your Thanksgiving is a good one.
On November 24, 2010 at 2:02am, Anne Galivan said...
Can you find the place on their website that says they ship the product with dry ice if you choose not to pay the overnight shipping? If so you have an ironclad case. Print that part of the instructions out first of all.
Please whatever you do send their blankety-blank puree back according to YOUR schedule.
Also, make sure that you follow your credit card guidelines as to when you need to report it. If you do not get a refund within that timeline, definitely file a complaint with your charge card company. They are usually very good about dealing with these kind of things.
Whatever you do, don’t be intimidated by their so-called “customer service.” You did what you were supposed to do, they did not. It’s as simple as that.
On November 24, 2010 at 6:06am, Sally said...
I work in online retail and would never dream of dealing with someone in the manner that L’Epicerie has. I’m not saying that the customer is always right (I’ve had my fair share of unpleasant people to deal with) but its their responsibility to act in a professional manner - after all thats what you pay them for!
I’m quite jealous that you have this medium in which to vent your frustration - I would imagine that this story will create a lovely little stink for L’Epicerie to deal with!
On November 24, 2010 at 6:21am, Paula said...
what a delicious blog! here is so many uncanny inspirations!
have a nice time,
Paula
On November 24, 2010 at 7:00am, Katherine said...
OK, I’m not French bashing, because I too love France (and the French), but this issue really DOES have something to do with culture clash. The concept of customer service is just very different in America. Our notion of “the customer is always right” doesn’t exist in France, and I think sometimes that is good. Here, some businesses let pushy customers get away with ridiculous things (like eating a whole meal at a restaurant and then demanding a refund because it was too salty, etc.). In France, there is a lot more skepticism about customer complaints, and they really DO expect you to fight for what you want and argue your point. It sounds like you did just that when you threatened to call your credit card company. A little arguing might also get you out of sending the purees back, if you feel up to it (maybe you could offer to take pictures of the product and the inside of the shipping box, but again state that if they do not issue a refund immediately you will be calling your credit card company?). Anyway, good luck. The chutney sounds delicious.
On November 24, 2010 at 10:56am, Tracy Moulton said...
Susan, I would call the credit card company and explain the situation. Maybe they can reverse the payment. I reverse credit card payments at my job, why can’t you. then send the melted purees back to them via “slow turtle” delivery and tell them where they can shove it!
Oh, by the way, Happy Thanksgiving! LOL
On November 25, 2010 at 1:09pm, Michele Starr said...
I am picturing Oliver on top of Doune Castle (Monty Python/Holy Grail) with a silly hat on his head, yelling “I spit in your general direction”. Thankfully the credit card companies can provide satisfaction when poor customer service doesn’t.
I am going to enjoy experimenting with creating a chutney which starts with preserves or jams I have on hand and then incorporates my favorite dried fruits.
Happy Thanksgiving and many holiday blessings to you and all your readers.
On November 25, 2010 at 4:04pm, CarolQ said...
I’ve de-lurked and if you haven’t swent the cr*p back yet, for heven’s sake use a Sharpie or glue on a sticker tto the jar (s) that this has been UN-refrigerated since they sent it to you and is PROBABLY full of e-coli by now! Don’t let someone else get the sickness that you dodged.
By the way, thanks for the heads up about this company. Expensive doesn’t mean trustworthy, I guess.
On November 27, 2010 at 7:40pm, kiwi said...
send it back - as they sent it to you .
send your blog and comments to the company ,your credit card , BBB and the president of the company and all other food bloggers that you know , so everyone is prewarned about the crappy customer service . This really is democracy in motion.
On November 28, 2010 at 10:15pm, Jenni said...
Olivier is an Ass with a Capital A. I think I’d talk to the credit card people, tell them that you had to toss $120 of purees because of improper packaging, get your money back and then let Everyone In The World know not to order from Olivier and Co.
Now I need to go and check on my site and make sure that I don’t have them down as a source. If I do, I’ll change that immediately.
The chutney is lovely. Methinks you could even puree and strain it, fold some whipped cream into it and call it a Festive Spiced Cranberry Mousse!
On November 29, 2010 at 6:56am, Susan: My Food Obsession said...
Oh my god! What a terrible experience …. at least you have a blog and can vent about it online and let other people know how horrible they are to deal with!!
On November 30, 2010 at 10:41pm, ingrid said...
It’s all been said before but sorry for your bad experience with that company. I will certainly take heed and avoid doing any business with them. Hope you were still able to enjoy your Thanksgiving!
~ingrid
On December 01, 2010 at 11:52am, dena said...
Maybe the company is trying to boost their google rating: http://www.nytimes.com/2010/11/28/business/28borker.html
On December 09, 2010 at 5:07pm, Lindsey said...
Let it hang out and rot, maybe develop a disgusting, fuzzy layer of mold all over it, and then ship it back to them.
Bastards. Thanks for the warning!
On November 17, 2014 at 12:16pm, Darlene in Nova Scotia said...
Hello Susan, First, thanks for the heads up on L’Epicerie. I have been a customer service manager all my life. You can be rather sure of one thing Susan; I suspect this company probably has a great deal of experience with unhappy customers. Like many customers their goal is MONEY MONEY MONEY, regardless as to how you get it. They misrepresent themselves with the dry ice too. They make millions on the fact that an estimated ONLY 2% of unsatisfied customer will return a bad product. That is Susan, after they have spoken to the Oliviers of the world-well trained on how to discourage returns. (I refer to people like him as one of the many that leave their morals at the door when they go into work). L’Epicerie have folks money, and plan to keep it ! ! !
I would tell the world if I was you. I would write a letter to the government food regulators in France too. I would have called my CC company then shipped the box back as found to the attention of Olivier, and to be opened only by Oliver. I would have drawn a happy face on the box and also wrote Merry Christmas Olivier. I would not have done it to be mean. Sometimes folks just have to walk in other’s shoes Susan. I see it has been along time since this happened and still your write-up is warning people and that is very good. Happy Christmas cooking Susan.I am so pleased to have found you website. Darlene
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