Comments on: The Lonesome Traveler Gets Grounded (or United Airlines Sucks)

By: Mrs. Tinnin

Mrs. Tinnin — Tue, 08 Dec 2009 17:14:37 +0000

Sitting in my kitchen, just as pissed as I am sure you were a few short months ago. Bag still packed. Waiting for a short while to head back to the airport to HOPEFULLY catch the next flight that they can put me on. I experienced pretty much the SAME exact situation as you did this morning. I seriously will NEVER EVER EVER give United one more dime of my money. No one in line at all in front of or behind us. No one in line at security. Airport deserted. A traffic accident put us at the airport 28 minutes prior to take off. WOULD NOT let us on the plane. NOW I am beginning my honeymoon in my kitchen. Never. Never. Never. Again.

By: susan from food blogga

susan from food blogga — Tue, 27 Oct 2009 03:41:39 +0000

OMG! We had the same thing happen to us in Denver! We were delayed returning our car at the airport but still had plenty of time to make the flight. No can do, we were told. It was about 10 am, and we didn’t get on another flight until 4pm. Talk about PO’d. I’m sorry it happened to you too.

By: Kelly

Kelly — Mon, 26 Oct 2009 16:41:26 +0000

I hate hate hate hate hate hate United, and living in Chicago I’m burdened with O’Hare Airport when it comes to travel (unfortunately a United hub). I will no longer fly into or out of O’Hare Airport simply because the flights are dominated by United. They have horrible customer service, horrible delays and cancellation rates, and old smelly planes (ha!). I can’t tell you how many times friends and family have had flights drasically delayed or cancelled by United when coming to visit me in Chicago, just because United overbooked the plane (and their fees are horrible!). I now only fly Southwest out of Midway Airport, they are truly the best airline out there – so friendly, so organized, clean and hospitable! So needless to say, I feel your pain! Sorry you didn’t make your trip!

By: Manggy

Manggy — Mon, 26 Oct 2009 13:43:06 +0000

Oh no!! I thought by this time I’d be reading about your adventures That is terrible! (the worst I’ve ever experienced are flight delays that made my luggage go missing and had me in a race to make my connection, but no permanent damage. I guess it pays to be a foreigner and forever having to be early for my flights!)
Hugs!!

By: laura

laura — Mon, 26 Oct 2009 07:38:53 +0000

Oh I’ll be spreading the word alright on my blog for SURE!!!

By: laura

laura — Mon, 26 Oct 2009 07:37:22 +0000

Well after reading this THERE IS NO WAY IN HELL I WILL EVER FLY UNITED. Funny thing I am supposed to be booking tickets home from LA right now but I am being lazy and blog hopping instead. I always fly Alaska but thought you know maybe there is a better fare out there I’ll just check around. Um UNITED? you just lost a potential customer and you know what? I have a HUGE mouth and everyone who asks me for airline info will hear this story. And it will eventually trickle into my blog, they should have bent over backwards for you or any customer.

By: nicole spaz

nicole spaz — Mon, 26 Oct 2009 03:24:06 +0000

That is horrible!!!!! The same thing happened to me years ago. I was told I missed the cutoff- by a minute. I was 18 standing there with my cell phone in the guys face showing him I still had 3 minutes since cell phones are synced and are set by the serivce, not me. Still nothing. So I had to wait in the airport lobby for 2 hours until I could be booked on the next flight jsut to go through security to sit for another 3 hours.

I figure you won’t be flying with them anymore but I think that either way you should ‘jump’ the line so you dont have this problem again. I’m the horrible person who waves down a airline employee to ask if I should wait in line for the flight or should I get processed now since I dont want a time problem. Even if they say no and I have a tiny issue I then can point and blame that pinch face about it.

Again, sooooo sorry!!!

By: MaryBeth

MaryBeth — Mon, 26 Oct 2009 02:54:23 +0000

I am so sorry this happened to you…I also remember this commercial and the slogan….

By: Katrina

Katrina — Sun, 25 Oct 2009 03:46:49 +0000

Goodness gracious! First, SO sorry you missed the trip.
That is horrible customer service from United on all accounts! I’m so mad after reading all this that I can’t even think straight to comment more. Ugh!
I am really so sorry, Susan!

By: Rachel (S[d]OC)

Rachel (S[d]OC) — Sat, 24 Oct 2009 22:22:30 +0000

I can’t believe that happened to you! You of all people! Who would deserve it less than you? sheesh!

Oddly enough I had a really good experience with United last year. They kept cancelling flights due to weather and I returning from a business trip to Denver. The only flight I could get on that day changed my destination from LaGuardia to Newark. Unfortunatley, my bag went to La Guardia. I filled out the paperwork at the airport and someone brought my bag to my home that afternoon. I guess things have gone downhill since then.

I’m sorry you missed your trip. I’m sure other opportunities will come for you. You certainly deserve them.